Refund Policy
Last updated: September 2026
1. Consultation Refunds
- Failed consultations — If a consultation fails due to technical issues from our end, the full amount is auto-refunded to your wallet within 24 hours.
- Disconnections — If a call/chat disconnects within the first 30 seconds, no charge is applied.
- Unsatisfactory service — If you are not satisfied, you can raise a complaint within 24 hours. Our team will review and process a partial or full refund.
2. Wallet Recharge Refunds
- Unused wallet balance can be refunded to your original payment method
- Refund requests must be made through our support team
- Promotional/bonus credits are non-refundable
- Processing time: 5-7 business days
3. Product Refunds
- Products (gemstones, rudraksha, yantras) can be returned within 7 days of delivery
- Items must be unused and in original packaging
- Refund will be credited to your wallet or original payment method
- Shipping charges are non-refundable
4. Puja Booking Refunds
- Cancellations made 24 hours before the scheduled puja receive a full refund
- Cancellations within 24 hours receive a 50% refund
- No refund after the puja has been performed
- If a pandit cancels, full refund is processed automatically
5. How to Request a Refund
To request a refund:
- Go to Support and create a ticket
- Or email us at support@astrostar.com
- Include your order/consultation ID and reason for refund
Helpline: +91 9876543210 (Mon-Sat, 9AM-8PM)